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NEW QUESTION: 1
Scenario
Vision Media is an international media organization, operating various lines of business including:
Film Production
Television (production and delivery of their own channel in the United States VisionOne)
Print media (including newspapers in 15 countries)
Online Advertising
The organization has recently been restructured, and now is comprised of the following companies and departments:
Vision Films (production of movies and television shows)
VisionOne (television channel)
VisionNews (coordinates all of the sub-companies involved in the delivery of printed newspapers, as
well as being the centralized source of news information for all company owned media outlets) VisionNet (managing the online and internet businesses)
Legal Services
Finance and Administration
Human Resources
Information Technology
The organization is also actively pursuing growth in the online market, and is currently holding discussions with the leading online news provider about the possible acquisition of their company. This would increase the overall size of Vision Media by around 15%.
The Information Technology department acts as a Shared Service Unit, providing IT Services to all of sub- companies and departments, which complement some of the Internal Service Providers that also exist.
The director of Information Technology has realized the need to improve the quality of services offered by implementing ITIL, and has decided to do so using a phased approach. Some of the Service Design and Service Transition processes have already been implemented, and they are now planning the implementation of Service Operation.
While the IT director does have tentative support from the other directors and CEO, budgets for implementing the Service Operation processes have not been finalized, and still require a business case to be formally submitted.
Refer to the exhibit.
The IT director is required to submit a business case to the board of directors of Vision Media for the implementation of Service Operation. Which of the following responses is the BEST summary of the benefits of implementing Service Operation (processes and functions), to be included in the business case?
A. As part of the ongoing Service Management initiative within Vision Media, the implementation of Service Operation is a vital element necessary to further improve service quality, and to realize the value of the previous projects already completed (refer Service Design and Service Transition projects). This is because Service Operation is ultimately where the designs and optimizations introduced by IT are executed and measured, and from a business viewpoint where the actual value of IT is seen. Specific benefits delivered as a result of improved Service Operation includes:
Increased effectiveness and efficiency in IT Service delivery and support
Increased return on investments (ROI) into IT
Increased value on investments (VOI) into IT
Increased customer and user satisfaction of IT services
Given current plans for growth of Vision Media and possible acquisitions, the implementation of Service Operation processes is especially important to provide cost-effective capabilities for managing a growing end user population and increased scope and complexity in IT infrastructure utilized.
B. As part of the ongoing Service Management initiative within Vision Media, the implementation of Service Operation is a vital element necessary to enable service quality and reduce the overall expenditure on IT. This is because Service Operation is ultimately where the designs and optimizations introduced by IT are deployed, and from a business perspective where the actual value of IT Service Management is seen. Specific benefits delivered as a result of improved Service Operation includes:
Fewer disruptions to agreed IT services
Reduced operational spending on IT
Increased job satisfaction of IT staff
Improved availability and performance of agreed IT services
Given current plans for growth of Vision Media and possible acquisitions, the implementation of Service Operation is especially important to provide processes for reactively managing a growing end user population and increased scope and complexity in IT infrastructure utilized.
C. As part of the ongoing Service Management initiative within Vision Media, the implementation of Service Operation is a vital element necessary to achieve service quality and support the objectives defined for the IT department. This is because Service Operation is ultimately where the designs and optimizations introduced by IT are supported, and from a business viewpoint where the actual value of IT is seen. Specific benefits delivered as a result of improved Service Operation includes:
Increased effectiveness and efficiency in IT Service delivery and support
Increased return on investments (ROI) into IT
Reduced operational spending on IT
Increased customer and user satisfaction of IT services
Given current plans for growth of Vision Media and possible acquisitions, the implementation of Service Operation is especially important to provide cost-effective processes for managing a growing end user population and increased scope and complexity in IT infrastructure utilized.
D. As part of the ongoing Service Management initiative within Vision Media, the implementation of Service Operation is a vital element necessary to enable service quality and reduce the overall expenditure on IT. This is because Service Operation is ultimately where the designs and optimizations introduced by IT are supported, and from an IT perspective where the actual value of IT Service Management is seen. Specific benefits delivered as a result of improved Service Operation includes:
Increased effectiveness and efficiency in IT Service delivery and support
Reduced operational spending on IT
Increased customer and user satisfaction of IT services
Improved availability and performance of agreed IT services
Given current plans for growth of Vision Media and possible acquisitions, the implementation of Service Operation is especially important to provide processes for reactively managing a growing end user population and increased scope and complexity in IT infrastructure utilized.
Answer: A
NEW QUESTION: 2
質問セッション中の参加を改善するための最も効果的なアクションは次のうちどれですか?
A. 各学習者に質問をし、質問に答えてもらいます。
B. 正しい答えを知っている場合、挙手を求めます。
C. 個人を名前で呼び、参加させます。
D. 積極的に参加するために、参加者の近くに移動します。
Answer: D
NEW QUESTION: 3
What are the top cybersecurity threats to the Healthcare and Life Sciences industry?
A. Distributed Denial of Service (DDoS) and stealing patient records
B. Fraud and advanced persistent threats
C. Insider threat and stealing patient records
D. Distributed Denial of Service (DDoS) and advanced persistent threats
Answer: A
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