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NEW QUESTION: 1
Universal Containers has created the custom objects Candidate and Interview in Salesforce to track candidates and interviews respectively. The company wants to track the total number of interviews a candidate has gone through on the candidate record without writing any code. How can app builder accomplish this requirements?
Choose 2 answers
A. Use a master-detail relationship between the Candidate and the Interview objects.
B. Use a formula field on the candidate record to show the total number of interviews
C. Use a lookup relationship between the Candidate and Interview objects
D. Use a roll-up summary field on the candidate record to show the total number of interviews.
Answer: A,D

NEW QUESTION: 2
Which of the following terms refers to a mechanism which proves that the sender really sent a particular message?
A. Integrity
B. Non-repudiation
C. Confidentiality
D. Authentication
Answer: B
Explanation:
Non-repudiation is a mechanism which proves that the sender really sent a message. It provides an evidence of the identity of the senderand message integrity. It also prevents a person from denying the submission or delivery of the message and the integrity of its contents. Answer C is incorrect. Authentication is a process of verifying the identity of a person or network host. Answer A is incorrect. Confidentiality ensures that no one can read a message except the intended receiver. Answer D is incorrect. Integrity assures the receiver that the received message has not been altered in any way from the original.

NEW QUESTION: 3
A customer with multiple locations wants to effectively balance the call load among agents at the various sites.
Which call center feature can provide this capability?
A. Least Occupied Agent (LOA)
B. Business Advocate (BA)
C. Network Call Redirection (NCR)
D. Best service Routing (BSR)
Answer: D
Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/elmodocs2/comm_mgr/r3/pdfs/07_300301_1.pdf (114)

NEW QUESTION: 4
Universal Containersのサポートマネージャは、最初の電話で常に解決される5つの一般的なケースタイプがあると判断しました。 さらに、サポートマネージャは、サポート担当者が各ケースについて同様の電子メールを顧客に送信していることに気付きました。
サポートエージェントがこれらのケースのためにEメールを作成するのにかかる時間を最小限に抑えるためにコンサルタントが実装できる3つのソリューションはどれですか。
A. Eメール送信を実装する
B. マクロを実装する
C. デフォルトのメールテンプレートのサポートプロセスを有効にする
D. デフォルトのメールテンプレートのサポート設定を有効にします
E. クイックテキストを実装する
Answer: B,D,E